Auto Technician Job Information
The following information is not set in stone, but is provided to give you a general idea of how things work at Total Auto Care.
Pay/Benefits/Schedule
Benefit Package: Multiple major carriers (i.e. BlueCross/Blue shield, Medica, etc.) with over 40+ individual and family health plans to choose from, as well as supplemental, dental, 401k, vision, and life insurance.
PTO: Paid holidays, including your birthday, + 1year = 1 week, 2 years = 2 weeks
Schedule: Monday through Friday, 7:45am-5pm is required; additional hours are optional to earn more money
Type of Pay: One solid flat rate (no tiers); a guarantee for a duration can be offered to prove ourselves to you; direct deposit is available
What Do Current TAC Techs Make?: Everyone’s different, but top performers have been making well over $100k
Training: What’s Offered or Expected?
Total Auto Care offers multiple paths for career growth:
Paid specialization and paid ongoing training for professional and personal development in all roles
Certification reimbursements with prior approvals for ASE.
Recordings, live Zoom classes, on-site and traveled training
Paths for specialization or leadership such as field training officer, foreman, manager, district manager, advisor, etc.
About the Work
Domestic Cars to 1 Ton: is the focus. Beyond that, we’ll do what current talent in house can handle. Essentially, everything you're capable of. Maintenance, light duty and heavy line. Everybody essentially does everything including oil changes and tires. Be prepared to perform 1-4 per day for the purposes of inspection.
Car Count: Within our model, we like to see an average of 4 cars per day per tech. Most technicians succeed with seeing 3-4 per day at 2.5 average hours per repair order; however, for the ambitious professional more cars can obviously be seen.
Dispatch: Think “eat what you kill.” A responsibility of the foreman is to ensure you get appropriately fed based upon your skills, abilities, and availability, along with the client’s timeline.
Specialty work like Flashing, Programming, Etc: We sub specialty work out to a mobile tech who does the work same-day. Unequal rotational approach.
Back-of-House Workflows
Inspections: We inspect every vehicle, every time
Waiters: We “show and sell” while draining the oil
Drop-offs: We aim to call our clients with the original concern within an hour, and notify them of additional findings by priority at the same time
WIP: The most important car on the lot is the one not sold. Perform diagnostics/inspections in the morning; authorize/get parts and keep on wrenching through the afternoon.
Writing Tickets: Technicians get laptops with dual screen setups and have the authority to choose their own parts and labor times. If they disagree with the labor time in the book, they just need to add a labor line with a note of why and the difference.
Also note: Foremen/apprentices/Quality Control AND/OR an equivalent quality peer staff are on-site to aid you in successfully avoiding time-wasting situations and accomplishing the most amount of work possible. For example: QC can test drive vehicle post repair and the Foreman handles client questions, etc.
Other Things to Know About Working at Total Auto Care
Front-of-House Setup: 1.5 competently trained advisors per 3 techs
Comebacks: You get paid unless it’s your own craftsmanship
Warranty: 2 year/24k mile NATIONWIDE, including towing
Workmanship Philosophies: Fix it right the first time. Comebacks need to remain 3% or less. Communicate if you need help. The vehicle leaves OEM or better. It does not leave worse than it arrived.
Tools & Setup
Scan Tools: Autel Maxisys, Snapon Zues with current software
Alignment: Hunter Hawkeye Elite,
Preventative Maintenance: All the BG maintenance machines
AC: Machine 1234/r134 combo
General: Coolant gauge testers, fuel line repair kits, timing kits, leak detector, smoke machine, AC sniffer, cam tool kit, TPMS kit, European fluid machine, bearing press and much more; most everything within 5 years of age
Software: Mitchell Prodemand, Alldata for estimating and Tekmetric for Shop management including inspections and client communications.
Bays: We have seven 2-post bays and a 4-post alignment rack; you get 1.5 to 2 bays (we share if space gets tight)
Remember — none of this information is set in stone. If you have questions or are seeking modifications to your career package, please call or text us. We’d love to discuss your potential and how much we can be of benefit to you. Our goal is to communicate clear expectations and provide training to help you maximize your potential and set you up for long term success in your career at Total Auto Care.
– Tiffany or Matt, Management Team