Manager Job Information

The following information is not set in stone, but is provided to give you a general idea of how things work at Total Auto Care.

Benefits/Pay/Schedule

  • Benefit Package: Multiple major carriers (i.e. BlueCross/Blue shield, Medica, etc.) with over 40+ individual and family health plans to choose from, as well as supplemental, dental, 401k, vision, and life insurance.

  • PTO: Hours begin to accrue after 40 hours have been worked. Paid holidays include federally observed holidays + 1year = 1 week, 2 years = 2 weeks.

  • Schedule: Open to Close: Monday Through Friday

  • Type of Pay: Based Upon Overall Store Performance

  • Convenient Location(s): North Branch, MN. Minneapolis, MN. More to come.

Training: What’s Expected or Offered?

We are looking for managers with proven, high-performing abilities to lead 5-15 person teams, understand advisor workflow, and manage seven-figure monthly revenue. The shop manager must be comfortable with both salesman and technician management and shop goals and KPIs.

For future career growth, we offer all our employees specialization and paid ongoing training for professional and personal development in all roles. Certification reimbursements and management mastery courses are also available.

Performance Expectations

  • Car Count/Tech Efficiency: Within our model, we like to see an average of at least 4 cars per day per tech. Most technicians succeed with seeing 3-4 per day at 2.5 average hours per repair order; however, an ambitious professional can obviously see more.

  • AWRO: We aim for an average written repair order (not sale) dollar amount of $2,200.

  • Gross Profit per Hour: Overall Store GPPH Minimum $175, ideal: $205.

  • Advisor Close Ratio: Stay on top of our quote ratio and assist the advisors as necessary. We aim to keep the number above 30% with the AWRO at $2200. 

  • Comeback Rate: The ideal comeback rate within our system is 3% or below.

  • Labor Gross Profit and Parts Margin: Our managers are responsible for calculating and monitoring our Labor Gross Profit and Parts Margin within your other budget tracking.

Front-of-House Workflow

  • Customer Experience: Monitor front office performance and communication quality, and step in to resolve escalated issues as well as when an advisor is out. 

  • KPI Ownership: Track and manage shop metrics (these include car count, GP/hr, AWRO, tech efficiency, prebooking, Net Profit etc.)

  • Hiring and Training: Recruit, onboard, and host continual training of service advisors and technicians. We want to be sure all techs, advisors, and clients are on the same page for our standards

Back-of-House Workflow

  • Leadership: Run daily team huddles, resolve staff conflict, encourage accountability, and conduct weekly 1:1s and performance reviews

  • Workflow Management: Oversee dispatching, workflow timing, and bay control to minimize bottlenecks and downtime

  • Quality Control: Ensure vehicles are repaired right the first time, enforce quality control (QC) checks, and manage comebacks

  • Parts/Inventory Oversight: Oversee parts-ordering accuracy, vendor relations, and parts-to-labor ratios

  • Financial Oversight: Work with the own on P&L reviews, cost containment, and profitability targets

  • Dispatching: Following our dispatch strategy system

Remember: none of this information is set in stone. If you have questions or are seeking modifications to your career package, please call or text us. We’d love to discuss your potential and how much we can be of benefit to you. Our goal is to communicate clear expectations and provide training to help you maximize your potential and set you up for long term success in your career at Total Auto Care!

– Tiffany or Matt, Management Team
(651) 400-0449
Idratherwork@thetotalautocare.com