Service Advisor Job Information
The following information is not set in stone, but is provided to give you a general idea of how things work at Total Auto Care.
Benefits/Pay/Schedule
Benefit Package: Multiple major carriers (i.e. BlueCross/Blue shield, Medica, etc.) with over 40+ individual and family health plans to choose from, as well as supplemental, dental, 401k, vision, and life insurance.
PTO: Hours begin to accrue after 40 hours have been worked. Paid holidays include federally observed holidays + 1year = 1 week, 2 years = 2 weeks.
Schedule: No late nights and no weekends required! Monday through Thursday, 7:30am-5:00pm, Friday, 7:30am- 4:30pm — although, do expect to stay until the last customer has left.
What Do Current TAC Advisors Make?: If only minimal performance requirements are being achieved, an experienced advisor should make $81,900; top performers currently make well over $115k. See next for how that’s already being achieved.
Type of Pay: Pay is simple — it’s commission-based with no cap. However, a guarantee for a duration can be offered to prove ourselves to you.
Rate of Pay: Approximately 7% of the overall gross profit dollars you produce with no caps. (This is dependent on skill and experience level.)
Frequency of Pay: Weekly on Fridays for the prior week’s performance.
Training/Career Paths
We offer specialization and paid ongoing training for professional and personal development in all roles. Certification reimbursements with prior approvals for ASE as well as sales and management mastery courses are also available.
Performance Expectations
Tech to advisor ratio of at least 2 to 1.
5+ tickets per day, per technician (15+)
$500+ average ticket with an overall 60% GP
3+ 5-star google reviews per month.
Each advisor is expected to follow up with their own clients following the client follow up schedule.
We understand if you’ve worked different models and we offer training to help accomplish our expectations. However, this will be the realized standard.
See a Real-Life, Realistic Example
Commission Math Formula: ARO x Overall GP% = Overall GP$ (of which you take 7%)
ARO: $500
Overall GP%: 62% ($310 Actual dollars)
Your Commission: (say 7%) of $310 = $21.70
Car Count: 15 per day (5 per tech, 3 techs) — so that would be $21.70 x 15 = $325.5
Take $325.50 and multiply that by the number of days per week, then weeks per year:
$325.5 x 5 x 52 = $84,630 — this represents your INITIAL EARNINGS (not including spiffs/bonuses/incentives/add-ons)
Gross Profit is calculated after the cost of the job, including tech wages.
Other Advantages to Working at Total Auto Care
Convenient Location: Downtown off Highway 95
Large Marketing Budget: We stay in front and top of mind.
Compelling Offers: All aimed toward our target demographic. When we occasionally bring in a non-ideal client, we aim to turn them into a raving fan, and that helps word of mouth.
Work Stations: Stations are separate and away from the check-in counter, and they are organized and fully-equipped within a quiet space with dual screen monitors. Cell phone apps (optional) with bluetooth headsets and sit/stand desks are available. Stations are located next to a centralized workflow board with performance stats, and you’ll have access to previously recommended work and local businesses for building fleet relationships. Floors are shock-absorbing.
Software: We use Tekmetric for our shop management systems. It includes: ticket writing, part sourcing, inventory, reporting, job costing, and inspections with pictures, videos, and text/SMS communication features.
Structured Processes: Our processes are all designed around efficiency, transparency, thoroughness, and proven industry best practices for client satisfaction and retention — as well as your GP.
Front-of-House Workflow
Sales: Check-in, checkout and checkup
Priorities: All techs, advisors, and clients are on the same page for what standards
Internal Marketing: Follow-up processes after the service has been performed
External Marketing: Big budget, multi-platform campaigns, including: digital, print, and community involvement to stay in front of our preferred demographic and keep us top of mind for their next service or referral
Back-of-House Workflow
“Precheck”: Prior to arrival, obtaining/mileage/service history with Total Auto Care/CARFAX® for “pitch prep” upon arrival
Inspections: We inspect every vehicle, every time
Waiters: We “show and sell” while draining the oil
Drop-offs: We aim to call our clients with the original concern within an hour, and notify them of additional findings by priority at the same time
WIP: The most important car on the lot is the one not sold. Perform diagnostics/inspections in the morning; authorize/get parts and keep on wrenching through the afternoon.
Writing Tickets: Which is more efficient and less stressful?: You write 15 tickets or 3 techs write 5. You focus on the best customer service and selling the next big ticket.
Other Tools
Quality Technical Staff: Our priority is to attract, develop, and maintain only A- or B-level technicians
Back-of-House Management: The Foreman is on site to aid in everyone’s production and help with technical discussions with clients
Additional Personnel: Staff available to take over the tedious and time =-consuming tasks that keep you from making money
Warranty: 2 year/24k mile NATIONWIDE, including towing
Multiple Financing Options: Approvals up to $10k, poor and great credit
Want to talk more about a Service Advisor position at Total Auto Care? Call or text us at your earliest convenience. We’d love to discuss your potential and how much we can be of benefit to you. (Otherwise, if you’re ready to go — apply online now!)
– Tiffany or Matt, Management Team